Customer Testimonials

Great experience. Friendly, nice, helpful and informative staff.

Smooth transaction through and through. Efren is a phenomenal communicator and salesman. Extremely on point and responsive from start to finish of my custom Escalade order! Great dealership!

Usually when dealing with an auto dealership I’ve always felt I needed to have my guard up. At Pepe Cadillac my salesman Michael Lombardo was helpful in answering all my questions and I never felt pressured. I bought a certified pre owned CT5 Sport, the 172 point inspection was given to me to review, I appreciated the transparency. I asked them to repair some curb rash on the wheels and made them a reasonable offer below their asking price and they accepted. No haggling necessary. I saw the car on a Saturday and by Wednesday the wheels were repaired except ... Read More

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Google - Jun 27, 2026

Usually when dealing with an auto dealership I’ve always felt I needed to have my guard up. At Pepe Cadillac my salesman Michael Lombardo was helpful in answering all my questions and I never felt pressured. I bought a certified pre owned CT5 Sport, the 172 point inspection was given to me to review, I appreciated the transparency. I asked them to repair some curb rash on the wheels and made them a reasonable offer below their asking price and they accepted. No haggling necessary. I saw the car on a Saturday and by Wednesday the wheels were repaired except for a small rash on one of the wheels which is the only thing I was not happy about, but in their defense it was slight and if you’re not as neurotic as me you will be fine. I bought the wheel and tire plan only because of the run flat tires and their reputation for being prone to damage, the plan was reasonable and I felt it would give me piece of mind. All in all dealing with Pepe Cadillac was a pleasure compared to the nightmares I’ve had dealing with other dealerships.

Dave, Frank and the rest of the crew are awesome to deal with. Between my business and me personally I have leased 11 cars within the last 8 years with these guys. 100% trust and would recommend.

My Sales Consultant Juan Carpanzano was absolutely amazing, very professional with no pressure at all. I thoroughly enjoyed every moment of the purchasing process with him and Pepe Cadillac. I was interested in buying a gently used Cadillac Escalade Sport Platinum and it exceeded all expectations and it was precisely what I was looking for at the right price. I enjoyed the transparency and straightforwardness of the whole transaction. We traveled all the way from Florida for this specific vehicle and it was waiting in the showroom for our final walk through. That was a nice touch and made this ... Read More

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Google - Jun 23, 2026

My Sales Consultant Juan Carpanzano was absolutely amazing, very professional with no pressure at all. I thoroughly enjoyed every moment of the purchasing process with him and Pepe Cadillac. I was interested in buying a gently used Cadillac Escalade Sport Platinum and it exceeded all expectations and it was precisely what I was looking for at the right price. I enjoyed the transparency and straightforwardness of the whole transaction. We traveled all the way from Florida for this specific vehicle and it was waiting in the showroom for our final walk through. That was a nice touch and made this whole experience memorable for my family as well. All I can say is WOW, what an experience! Thank you Juan, Bryan, Frank and Patti at the front desk.

I can’t say enough amazing things about Pepe Cadillac in White Plains! From the moment I called, David, the salesman, was incredibly helpful and responsive. Brian, the manager, and Frank, the finance manager, went above and beyond—handling everything over the phone and making the whole process seamless. They got me approved smoothly when I was expecting a more complicated process, and they truly made miracles happen. I felt so blessed and supported—this team is phenomenal. Love my Cadillac Escalade sport platinum that I bought from them . I truly got a great deal ! If you’re looking for ... Read More

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Google - Jun 11, 2026

I can’t say enough amazing things about Pepe Cadillac in White Plains! From the moment I called, David, the salesman, was incredibly helpful and responsive. Brian, the manager, and Frank, the finance manager, went above and beyond—handling everything over the phone and making the whole process seamless. They got me approved smoothly when I was expecting a more complicated process, and they truly made miracles happen. I felt so blessed and supported—this team is phenomenal. Love my Cadillac Escalade sport platinum that I bought from them . I truly got a great deal ! If you’re looking for a dealership that genuinely cares about you, Pepe Cadillac in White Plains is the place you should go!”

The sales associate I delt with was great and responsive to my car shopping needs. I had a great experience at at Pepe Cadillac

This was one of the worst dealership experiences I've had. I brought my Escalade to Pepe Cadillac for a flashing check engine light and engine misfire. From day one, my concern was the engine. Instead of diagnosing the engine issue, the dealership spent time pursuing other theories, including an exhaust related issue and eventually recommending a transmission replacement estimated at roughly $13,000 based on a best guess. The most frustrating part was that I repeatedly had to push for an actual engine diagnosis. During one conversation with Ron the service manager, I was told that this wasn't some situation ... Read More

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DealerRater - Jun 4, 2026

This was one of the worst dealership experiences I've had. I brought my Escalade to Pepe Cadillac for a flashing check engine light and engine misfire. From day one, my concern was the engine. Instead of diagnosing the engine issue, the dealership spent time pursuing other theories, including an exhaust related issue and eventually recommending a transmission replacement estimated at roughly $13,000 based on a best guess. The most frustrating part was that I repeatedly had to push for an actual engine diagnosis. During one conversation with Ron the service manager, I was told that this wasn't some situation where GM was going to hand me a new engine and this isn't going to be a warrantied situation and that I would be putting $7,000-$8,000 out of my pocket into the vehicle one way or another. Still I insisted that they at least look at the engine as I believed it to be misfiring and stop avoiding it entirely while simultaneously suggesting big ticket items like the transmission as a best guess. After insisting that the engine be properly evaluated, the dealership finally went through with it and diagnosed the actual problem. The result? The engine was approved by GM Corporate for replacement due to a critical failure under an active recall warranty. So after weeks of being steered toward other repairs, the issue I originally brought the vehicle in for turned out to be exactly what I said it was. Once the engine replacement was approved, I was presented with an estimate containing thousands of dollars in additional parts and labor. Some of the labor charges immediately raised concerns for me because they appeared to involve components that would already be accessed during the engine replacement process. I spent about a week reviewing the estimate and speaking with GM to understand how these charges fit into the warranty repair process. During this week or so period the communication became increasingly aggressive. The message was essentially: approve the charges or come get your vehicle. After I challenged portions of the estimate, the dealership revised it and removed some of the labor that had originally been included. Despite that revision, they still would not proceed with the GM-approved engine replacement unless I agreed to thousands of dollars in additional customer pay items and parts. I ultimately picked up the vehicle and was charged $750 in storage fees while trying to sort out documentation and disputed charges. The paperwork initially framed the situation as though I had refused the warranty repair, when the reality was that I disagreed with the additional charges the dealership required before performing the warranty work. (Which I believe is against GM Compliance on Warranty Work) To top it all off, I was told the vehicle had been washed and prepared for pickup. It was returned to me in one of the dirtiest conditions I've seen during my ownership. No courtesy vehicle or shuttle was offered from start to finish of my experience here just as an fyi, not that I really care but its just an additional lack of attention to detail from a "luxury" dealership. Service Departments seem to run much differently when servicing at Audi or Porsche dealerships in Connecticut. My overall impression was that warranty work was treated as an inconvenience they want to avoid at all cost, while customer-pay work was pushed aggressively whether or not you really need that work. If you're bringing a vehicle here for a major warranty claim, review every estimate carefully, ask questions, and document everything.

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Pepe has been great for us. We are repeat customers. We thought we were window shopping and instead drove home in our 2026 Lyriq all electric. Thanks for everything Pepe.

Transparent, quick and true to their word. Kyle was great

I had a great experience with Pepe Cadillac for my recent purchase of 2026 Optiq Sport. Car itself is surprisingly (after owning 6 German-made luxury cars) comfortable and building materials feels luxury, powerful engine with 400+ hp and acceptable driving range. Kenny was super helpful and responsive, entire sales team behind made logistics smooth and painless. The only part that can be improved is technology (like digital key and charging setting), seems a bit behind BMW IX. Overall, I’ll highly endorse Pepe Cadillac to my family members and friends!

I had an excellent experience working with Juan Carpanzano at Pepe Cadillac while purchasing my Cadillac Lyriq. From start to finish, Juan was honest, professional, and easy to work with. What really stood out was that everything was straightforward and transparent. Juan took the time to work with me and helped find the best deal possible without any pressure or games. He was knowledgeable about the Lyriq, answered all my questions, and made the entire buying process smooth and stress-free. If you’re looking for someone who genuinely cares about customer satisfaction and will work hard to earn your business, ... Read More

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Google - May 26, 2026

I had an excellent experience working with Juan Carpanzano at Pepe Cadillac while purchasing my Cadillac Lyriq. From start to finish, Juan was honest, professional, and easy to work with. What really stood out was that everything was straightforward and transparent. Juan took the time to work with me and helped find the best deal possible without any pressure or games. He was knowledgeable about the Lyriq, answered all my questions, and made the entire buying process smooth and stress-free. If you’re looking for someone who genuinely cares about customer satisfaction and will work hard to earn your business, I highly recommend asking for Juan at Pepe Cadillac.

I dealt with Juan via phone from all the way across the country in Oregon. He responded to every phone call and email promptly and courteously. I was impressed enough that I was comfortable flying from Oregon to New York to purchase the vehicle I wanted. The dealership itself was very nice and Frank made the paperwork process quick and simple. Overall they were great to deal with and I recommend Pepe Cadillac with no reservations at all.

Juan was an excellent sales consultant. Professional, knowledgeable and made the process of buying the lyric very easy

We received the best service—they helped us with all our questions, and we were able to design our family car. Thank you very much!

Best dealership! David P. is the absolute best salesman. I won’t do business with any other. Classy, trustworthy and reliable and service and auto maintenance department is stellar!! All around wonderful business relationship experience!

It was delivered in late hours because I wasn’t available before & he took his time to explain everything & made sure I knew everything about the car amazing service

Helped us through a title issue, great service and professionalism

Friendly, timely, comprehensive, knowledgeable, efficient and complete in leasing, service and sales- I've had all three. Kyle and Frank are the best!!!

Excellent salesman Joe Sasso. Thorough, detail oriented, great follow through.

i just want to thank my sales guy Micheal L , and the sales manager Bryan Franco , they made my purchase very easy n time consuming and im really enjoying the 2026 LYRIC V

Great service, great vehicle, great pricing. Well done

Probably the easiest lease arrangement I have made. Efren our salesman was easy to work with. We completed all the paperwork by overnight mail and my daughter was able to pick up the car this afternoon. A pleasure.

Excellent salesperson Kyle helped me obtain my desired monthly payment for my new Cadillac by going over options and dealing with his management to get me to my number. I am really happy with my purchase.

I took my car here for service today & was so impressed from the moment I drove in. Every employee I interacted with was just so polite & helpful. The service area is clean, & well stocked with snacks, water etc. the staff & facility is top notch!! I won't go anywhere else for sales & service.

This is my second lease with Kyle, and that alone says everything! I specifically returned to Pepe Cadillac because of him. Kyle is patient, honest, and never pushy—he truly wants you to feel comfortable and confident in your decision. He’s straightforward, professional, and always available to help, even after you drive off the lot. Working with him makes the entire process easy and stress-free, which is why I wouldn’t go anywhere else. Highly recommend asking for Kyle L if you’re heading to Pepe Cadillac!

Glad to see the new American flag flying there. The old one needed replacing. I don't own a Cadillac or car, but I'd definitely check this place out if I were able to afford one.

I just purchased a 2026 Cadillac Optiq. I was so pleased from my first phone call with Michael Lombardo to 3 days later when we brought the car home. He was thorough, and knowledgeable about all aspects of the car and that gave us peace of mind and made the process so easy. I would highly recommend him and the staff at Pepe Cadillac in White Plains .

I had a great experience with the service team at Pepe Cadillac. They replaced the engine on my Escalade and the whole process was much smoother and faster than I expected. The service did not take long at all, and they kept everything organized and professional from start to finish. They also provided me with a loaner vehicle, which made the whole situation much easier and stress-free. I really appreciated that. A special thanks to the Service Manager and my Service Advisor, Brian. They were extremely professional, respectful, and very responsive throughout the entire process. Their communication and timing were ... Read More

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Google - Mar 11, 2026

I had a great experience with the service team at Pepe Cadillac. They replaced the engine on my Escalade and the whole process was much smoother and faster than I expected. The service did not take long at all, and they kept everything organized and professional from start to finish. They also provided me with a loaner vehicle, which made the whole situation much easier and stress-free. I really appreciated that. A special thanks to the Service Manager and my Service Advisor, Brian. They were extremely professional, respectful, and very responsive throughout the entire process. Their communication and timing were excellent. The dealership itself is very clean and well organized, and they even cleaned my car after the service, which I really appreciated. Overall, a fantastic experience. Highly recommend Pepe Cadillac for their excellent service and professionalism.

Kyle Lashley was a huge help in getting my CT5. Worked with me and was in constant contact to make sure everything was good. Overall the entire team at Pepe was helpful and knowledgeable. Will definitely be going back in the future

Just had an amazing experience with Pepe Cadillac. Everyone was very professional yet personal. Kyle Lashley was exceptional! He was extremely knowledgeable and made everything very easy. Highly recommended.

Kyle Lashley at Pepe Cadillac is actually HIM. He didn’t just sell me a car—he manifested my dream ride. My Cadillac Vistiq is beyond elite, fully customized with the exact rims I wanted. Kyle spent so much time making sure every single detail was dialed, never rushed me once, and still secured the most elite deal possible. Like… luxury concierge energy. Legendary. If you’re looking for someone who actually cares, listens, and delivers main-character results, Kyle is the only answer. Pepe Cadillac understood the assignment, but Kyle executed it flawlessly. 10/10 experience.

I just had my car serviced. I love the atmosphere and people. It is also very good service.

Michael Lombardo was a superb sales rep. His honesty, courteousness and professionalism to my girlfriend and I went above expectations. We would recommend him and Pepe Cadillac in White Plains.

Efren was very helpful, knowledgeable and efficient! Highly recommend...

Pepe Cadillac has a winner. His name is Juan Carpanzano. I am kicking the tires on many sedans in their shrinking market. Juan was able to break down every aspect of the CT5 V. I test drove it with him. Excellent presentation he gave me . If i decide on making a move . It will be with him . I have a cadillac dealer a walk away in Rockland where i live . But i do have a past with Pepe which is what brought me in. They always did the right thing for me. Their service with Bob at the time was ... Read More

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Google - Jan 16, 2026

Pepe Cadillac has a winner. His name is Juan Carpanzano. I am kicking the tires on many sedans in their shrinking market. Juan was able to break down every aspect of the CT5 V. I test drove it with him. Excellent presentation he gave me . If i decide on making a move . It will be with him . I have a cadillac dealer a walk away in Rockland where i live . But i do have a past with Pepe which is what brought me in. They always did the right thing for me. Their service with Bob at the time was unbelievable. Unfortunately the last 2 Cadillacs i had were NYS lemon law refunds . So my confidence of 40 years with Cadillacs , prior to the last 11 years with Lexus is still uncertain. But Juan did enlighten me to another dimension of Cadillacs . He is a knock around stand up guy. Thank you

Hi, I bought my Cadillac ESV on December 18, 2025 right off the show room floor. I had gotten super lucky 🍀 because the car was sold but god works in mysterious ways 😂 I ended up buying it and the process was super smooth. I was told by a friend to see David Persaud who was the salesman who sold me the truck. He did such a great job and was super patient with me. It all went so smoothly I ended up filling out all the paperwork & within 2-3hrs and I had my BRAND NEW CADILLAC ESV hitting the streets ... Read More

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Google - Jan 14, 2026

Hi, I bought my Cadillac ESV on December 18, 2025 right off the show room floor. I had gotten super lucky 🍀 because the car was sold but god works in mysterious ways 😂 I ended up buying it and the process was super smooth. I was told by a friend to see David Persaud who was the salesman who sold me the truck. He did such a great job and was super patient with me. It all went so smoothly I ended up filling out all the paperwork & within 2-3hrs and I had my BRAND NEW CADILLAC ESV hitting the streets before the new year 2026. Thank you David and Pepe Cadillac for your services. I definitely recommend you come to Pepe and buy yourself a new car. Happy New Years everyone! 2026

I had a great experience leasing my 2025 Cadillac Lyric at Empire recently. Special thanks to Sherpa who guided me through the whole process & the rest of their team from the finance office to the front desk. Even with my bad credit they were able to get me into the car I wanted at a fair price. The after-purchase check-ups just to see if I have any issues are great as well. I would definitely recommend Empire to anyone interested in buying a car!

I just purchased a new Cadillac from Pepe Cadillac White Plains. Joe my sales person was very knowledgeable about the car I wanted. He showed me the two models the X5 snd X6. We test drove both. I chose the X6. We came up with a price that worked for me. I was then introduced to Frank. He went over all the documents I needed to sign. He also told me about the different protection plans. I want to also compliment the sales managers . Also a special mention to the greeter. Very friendly.

Kenny at Cadillac was great to work with. He was knowledgeable, straightforward, and never made the process feel rushed or pressured. He took the time to answer all my questions, explained everything clearly, and made sure I felt confident in my decision. The whole experience was smooth and stress-free thanks to him. I’d definitely recommend asking for Kenny if you’re looking for someone honest and easy to work with at Cadillac.

The best spot

Great place to lease a car! David Persaud knows his product and finds a way to make a deal with articulate charm . Frank the business manager closes the deal with no pressure to add after market products. They did a same day delivery quickly and professionaly. Cadillac lives up to its brand, especially at Pepe.

Brian my service advisor is amazing, always takes care of me and my issues and makes it a breeze, especially in a stressful time when my car isn’t working properly

I want to thank Efren personally for a seamless process. Often women are pressured to make a finite decision. I was there kn November 2024. we talked and I looked at kne and I told jom that would be back. I came and found out the car I wanted had just sold. I changed my mind on the color and he was professional in every manner. He set the technology on my car. He explained it all to me. Frank was his counterpart. They were excellent.

Pepe Service is outstanding! The service desk crew is polite, professional and courteous ! Shout out to Umar and Elijah!! Thank you for all your help. I will never go anywhere else!

Nice transaction-- Kenny did an excellent job as my salesman. Dealership is in a good location and feels solid. Recommend. Thanks!

Our recent purchase of a Cadillac Escalade IQ at Pepe Cadillac was outstanding. Efren provided exceptional service—knowledgeable, responsive, and genuinely committed to ensuring we had a great experience. We’re thrilled with our new vehicle and grateful for Efren’s guidance throughout the process.

Today I buy a new and my first car from here Had a very nice experience with MR VICTOR he help us alot to get the vehicle i recommend everyone to go there and buy your dream car they all are soo nice Thanks Victor and his all management.

Brought my Cadillac XT5 in for service at Pepe Cadillac. Let me start by saying the service was great. Michael Nicoletti, Service Advisor was extremely helpful and professional and even offered options for me to consider, which helped me prioritize my repairs and save money. The service team there is Great and I highly recommend 👍

Kenny was EXCELLENT He was on time, vehicle was ready, facility was clean/ professional, people were friendly Overall, the buying experience was excellent…. Nothing hidden/ etc. I would buy from Kenny again 👍

Excellent experience from beginning to end at Pepe Cadillac in White Plains .. especially thanks to our salesman Efren .. he was very helpful through the entire purchase of our first EV Lyriq Highly recommend Pepe and definately ask for Efren !!

Pepe Cadillac has the best customer service. From the sales department to the service department, my experiences have been hassle free.

I had an outstanding experience at Pepe Cadillac in White Plains. My salesman David made the entire leasing process effortless from start to finish. He took care of every detail, even reaching out directly to my insurance agent, which made everything incredibly simple and stress-free. David is professional, knowledgeable, and genuinely cares about making sure his customers are happy. I couldn’t recommend him or Pepe Cadillac more highly.

Had an amazing experience with everyone at Pepe Cadillac. Bought the car sight unseen from Arizona and a special thanks goes out to my salesperson Joe Sasso! Very communicative and easy to work with while going above and beyond with videos/pics. Highly recommend and thank you guys for everything!

Efren was an excellent salesman and I very satisfied with the purchase of my CT4!

I recently leased a car from Pepe Cadillac, and I couldn’t be happier with the entire experience. From start to finish, the service I received was truly exceptional. A special thank-you to Joe Sasso, my salesman, who made the process completely seamless and stress-free. Joe was professional, knowledgeable, and genuinely cared about making sure I found the right car for my needs. He walked me through every step with patience and clarity, which made the entire experience enjoyable. It’s rare these days to find such a high level of customer service, and Joe — along with the entire Pepe ... Read More

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Google - Nov 7, 2025

I recently leased a car from Pepe Cadillac, and I couldn’t be happier with the entire experience. From start to finish, the service I received was truly exceptional. A special thank-you to Joe Sasso, my salesman, who made the process completely seamless and stress-free. Joe was professional, knowledgeable, and genuinely cared about making sure I found the right car for my needs. He walked me through every step with patience and clarity, which made the entire experience enjoyable. It’s rare these days to find such a high level of customer service, and Joe — along with the entire Pepe Cadillac team — delivered just that. I highly recommend this dealership to anyone looking for a smooth and satisfying car-buying or leasing experience.

I want to give a big shout out to my salesperson at Pepe Cadillac. Michael Lombardo is an outstanding employee, and it’s been my pleasure to have him help me throughout the process of purchasing my 2025 XT5. He’s is truly professional and does all he can the assure that all of your needs are met. He made my car buying experience a pleasure and next time I will request Mike again! Even after purchase, he follows up to make sure you’re satisfied and happy with your new vehicle. Thank you Mike for your good service and also ... Read More

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Google - Nov 7, 2025

I want to give a big shout out to my salesperson at Pepe Cadillac. Michael Lombardo is an outstanding employee, and it’s been my pleasure to have him help me throughout the process of purchasing my 2025 XT5. He’s is truly professional and does all he can the assure that all of your needs are met. He made my car buying experience a pleasure and next time I will request Mike again! Even after purchase, he follows up to make sure you’re satisfied and happy with your new vehicle. Thank you Mike for your good service and also the rest of the Pepe Cadillac team! I highly recommend!

I recently purchased a Cadillac XT4 from Pepe Cadillac and couldn’t be happier with the entire experience. Mike Lombardo was absolutely excellent and professional every step of the way. He made the entire buying process stress free! I appreciate the outstanding service I received from Mike and the entire Pepe team . If your looking for a Cadillac, Mikes the man to see!

Kenny at Pepe Caddy is awesome and made the whole experience easy and fun! Thanks Kenny

Last month I had a great experience working with Efren Panjon at Pepe Cadillac. I'm out of state in South Texas and was put in touch with Efren through the Cadillac website because they had the car in stock that was very similar to one I had built and tried for months to order locally. I never got to meet or speak with Efren in person but from a distance of nearly 2000 miles he handled my car purchase like I was in the neighborhood nearby. My father was in luxury car sales for many years and I always have ... Read More

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Google - Nov 7, 2025

Last month I had a great experience working with Efren Panjon at Pepe Cadillac. I'm out of state in South Texas and was put in touch with Efren through the Cadillac website because they had the car in stock that was very similar to one I had built and tried for months to order locally. I never got to meet or speak with Efren in person but from a distance of nearly 2000 miles he handled my car purchase like I was in the neighborhood nearby. My father was in luxury car sales for many years and I always have admired men and women who are professional and genuine in how they do business and how they treat a customer. Not everyone in the car business or sales is like this, we have all probably experienced that before. These days it is relatively easy to buy a car out of state, I would definitely do it again with Efren Panjon and the folks at Pepe Cadillac. If you're local, even better.

I picked up my 2025 Cadillac Escalade ESV last week and Joe Sasso was a great help as my sales representative. If you’re ever in need of any Cadillac, Pepe has you covered, just ask for Joe, this gentleman makes it happen and makes it easy for you.

Pepe cadillac is a great dealership, my salesman Efren has an amazing customer service towards his clients. I totally recommend pepe cadillac!!

This is the second car I’ve bought from Pepe Cadillac, and Efren once again made the process amazing. I went back and forth on price and options, and he was so patient pulling every number to make sure I got the best deal. When one of the colors I wanted was damaged, he personally called, sent photos and videos, and kept me updated until everything was perfect. Efren truly goes above and beyond. I’ll never go to another dealership!

I worked with Michael at Pepe buying my first car, and now again with my second Cadillac. I found him to be a great salesman, and a good person. I can recommend him and Pepe Cadillac highly.

They took Care of me on time and the service is always good. And the way they explain things to you is always good.

Outstanding Experience at Pepe Cadillac!!! My wife and I had a truly terrific experience purchasing our brand-new Escalade ESV at Pepe Cadillac. From start to finish, the entire process was smooth, professional, and completely stress-free. At first, we were a bit skeptical about driving all the way to Westchester, but following a friend’s recommendation we decided to give it a try — and we’re so glad we did. From our first meeting with Efren Panjon, he made us feel comfortable, listened carefully to our needs, and guided us through every step with genuine care and attention. In just a ... Read More

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Google - Oct 10, 2025

Outstanding Experience at Pepe Cadillac!!! My wife and I had a truly terrific experience purchasing our brand-new Escalade ESV at Pepe Cadillac. From start to finish, the entire process was smooth, professional, and completely stress-free. At first, we were a bit skeptical about driving all the way to Westchester, but following a friend’s recommendation we decided to give it a try — and we’re so glad we did. From our first meeting with Efren Panjon, he made us feel comfortable, listened carefully to our needs, and guided us through every step with genuine care and attention. In just a few days, the vehicle was ready for pickup, and all the paperwork and transactions were handled efficiently via email — a level of professionalism that truly stands out. Having dealt with less-than-honest experiences in the past, we were cautious at first, but Pepe Cadillac proved to be completely different. Their honesty, transparency, and dedication to client satisfaction set them apart. We also want to thank Frank Raniolo for his time and patience in walking us through all our benefits and options at the end of the deal. If you’re looking to purchase, lease, or trade in your vehicle — or even just to have your car serviced with no gimmicks — Pepe Cadillac is the place to go. They’ve earned our trust and our highest recommendation.

Had a great experience at Pepe Cadillac! As a first-time car buyer, I was a little nervous going in, but Kenny made the whole process smooth and easy. He was always available for a call or text, no matter the time, and kept me informed every step of the way. He truly went above and beyond to make sure I felt comfortable and confident in my purchase. I highly recommend Kenny and the team at Pepe Cadillac to anyone looking for a new or used car!

Bought a ct5 2022 excellent service Juan very easy to deal with any questions I had,great place definitely will go back

We had some minor maintenance done on our 2023 XT6. The support team was efficient, thorough, straight-forward, knowledgeable, and very helpful. Thanks, Pepe!

I had an incredible experience at Pepe Cadillac, thanks to Kyle and the entire team. From start to finish, Kyle went above and beyond the standards of the automotive industry and customer service. Not only did we purchase our brand new Cadillac vistiq from him, but the level of communication, professionalism, and overall atmosphere at this dealership was second to none. What really stands out is that I have two Cadillac dealerships within 10–15 minutes of my home, and I’ve worked with them in the past with very disappointing results. Choosing to drive over an hour to Pepe Cadillac was ... Read More

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Google - Aug 27, 2025

I had an incredible experience at Pepe Cadillac, thanks to Kyle and the entire team. From start to finish, Kyle went above and beyond the standards of the automotive industry and customer service. Not only did we purchase our brand new Cadillac vistiq from him, but the level of communication, professionalism, and overall atmosphere at this dealership was second to none. What really stands out is that I have two Cadillac dealerships within 10–15 minutes of my home, and I’ve worked with them in the past with very disappointing results. Choosing to drive over an hour to Pepe Cadillac was more than worth it. The difference in service, care, and the way they represent the Cadillac brand is night and day. Kyle made the process seamless, personable, and enjoyable. It’s rare to find a dealership that truly treats customers like family while still maintaining the highest professional standards. Because of Kyle and Pepe Cadillac, I’ll be recommending anyone and everyone in the market for a Cadillac to make the trip and ask for him. If you want a true Cadillac experience that matches the prestige of the brand, go to Pepe Cadillac and ask for Kyle in sales.

Had the best experience at Pepe Cadillac, specifically with Juan Carpanzano. He was professional, knowledgeable, patient and friendly. At no point did I ever feel pressured. He responded immediately to all my questions and made the process smoother than any car buying experience I’ve ever had. Would highly recommend him and Pepe Cadillac.

I want to thank Pepe Cadillac and its entire staff for the most wonderful experience in buying my first Cadillac. Thanks to Michael Lombardo who was kind, professional and knowledgeable. Also thanks to Frank Raniolo for his expertise in making the process go so easy. Thank you to all!

Very professional, it was easy to work with. Was able to show me and let me test drive each vehicle that was interested? I wanted and had great suggestions. He was never pushy.

Jason , Brian , Micheal are always welcoming when they see me and quick and responsive to anything I need . They take good care of my vehicle, it always pleasure bringing my car for service .

Thank you to the Pepe Cadillac service department for taking the natural aggravation out of the process. Special thanks to Brian DiSanto who always goes above and beyond to explain and deliver top notch service

Purchased my third car with pepe. Second car with Kyle and I love doing business with him. He’s so personable and really listens and helps you get what you want. If they don’t have it, he finds a way to get it for you which is the best. In one week everything was done and I was leaving with my dream car thanks to him. Always ask for Kyle when you visit for a great experience and for someone who’s through and gets everything done for you efficiently.

I recently had the pleasure of working with Michael Nicoletti at Pepe Cadillac for my vehicle's service, and I can't recommend him highly enough! Michael's expertise, attention to detail, and outstanding customer service truly set him apart. He takes the time to explain everything clearly and ensures that my car is in top condition. The one-hour drive to see him is absolutely worth the trip, not to mention he had my car delivered back to me after the service was completed to my place of employment in Babylon, NY. If you're looking for exceptional service, look ... Read More

Full review text opened.

Google - May 13, 2025

I recently had the pleasure of working with Michael Nicoletti at Pepe Cadillac for my vehicle's service, and I can't recommend him highly enough! Michael's expertise, attention to detail, and outstanding customer service truly set him apart. He takes the time to explain everything clearly and ensures that my car is in top condition. The one-hour drive to see him is absolutely worth the trip, not to mention he had my car delivered back to me after the service was completed to my place of employment in Babylon, NY. If you're looking for exceptional service, look no further than Michael and his team at Pepe Cadillac!

I recently had the pleasure of working with Michael Nicoletti, a service advisor at Pepe Cadillac, and I can't praise him enough! His exceptional knowledge, professionalism, and attention to detail made my experience truly outstanding. I gladly drive from Long Island to Pepe Cadillac for the great customer service, and Michael is a significant reason why. He went above and beyond and even had my car brought back to me in Babylon, NY, once the service was complete to save me the hour-plus drive. If you're looking for a service advisor who genuinely cares about his customers, look ... Read More

Full review text opened.

Google - May 13, 2025

I recently had the pleasure of working with Michael Nicoletti, a service advisor at Pepe Cadillac, and I can't praise him enough! His exceptional knowledge, professionalism, and attention to detail made my experience truly outstanding. I gladly drive from Long Island to Pepe Cadillac for the great customer service, and Michael is a significant reason why. He went above and beyond and even had my car brought back to me in Babylon, NY, once the service was complete to save me the hour-plus drive. If you're looking for a service advisor who genuinely cares about his customers, look no further than Michael at Pepe Cadillac! Highly recommended!