Sue Silverman and the Pepe Team have gone above and beyond their customer service to facilitate a warranty coverage issue I had with my Escalade. I am thankful of the proactive attempt and the value placed on customer service. The repair cost have come to a total over my warranty purchase cost and I appreciate them honoring the extended warranty I purchased through Pepe. I have been a customer since 2014 and will continue to be.
Pepe Cadillac, Yonkers New York has demonstrated great skills in Customer Service, standard Covid-19 environmental safety maintenance, satisfactory information link engaged by service front office personnel with their customers, and commendable after service car-care delivery. These services are lacking in the other service centers that I visited, which is why I decided to pitch tent with the Pepe Cadillac of Whiter Plains, New York.
EXCELLENT DEALERSHIP. OUTSTANDING SALESMAN MR. STERNESKY.