Customer Testimonials
Juan as my salesperson was fantastic - commercial, efficient, knowledgeable and great to work with
⭐⭐⭐⭐⭐ An Unforgettable Experience at Pepe Cadillac – Thank You, Efren Panjon!
We recently purchased our Cadillac Escalade ESV from Pepe Cadillac in White Plains, New York, and I genuinely cannot express how incredible our experience was, all thanks to Efren Panjon!
From the moment we met Efren, we knew there was something special about him. He is, without a doubt, one of the kindest, most genuine, honest, and understanding individuals we have ever had the pleasure of meeting. Not once did we feel pressured or rushed. Instead, he made us feel completely comfortable, welcomed, and valued—not just as customers, but ... Read More Google - Nov 13, 2026
I had a good experience at this dealership. The team works together to make it all happen quick and easy. Thank you a pleasure working with you all!
No complaints. Staff was courteous and professional. My salesman ("Juan") was knowledgeable and receptive to all of my needs and financial limitations. Based upon my recent dealings with Pepe Cadillac I would gladly conduct business with them in the future. K. Jennings Valdosta Georgia
I don’t have sufficient words to express how pleasant my experience was. I live in rockland county. When I got home I realized that the key to the loaner car was still in my pocket. Ouch !! . Umar immediately said that someone would come tomorrow to pick it up. I was very impressed. It’s literally a reason to always own or lease a Cadillac from Pepe. Thank you !!
Great environment ! Very classy. The staff is very professional, courteous, respectful and pleasant . My CT 6 was cared for very well . I am very grateful ! Brien my service tech is a real Pro ! He will go far !
Great service exceptional support
I acquired a used loaner Cadillac from Pepe back in 2019. Then Covid hit and I didn’t drive it much. Today my 2018 XT5 only has 60,000 miles but Runs and looks like a new. The thing I really like about Pepe Is the service department specifically, Brian. He is a great service manager, very responsive and goes out of his way to make sure everything’s taken care of. I am leaving the state of New York, but Brian will be one of the things I miss every time I have an issue. Five stars to Brian and the service team. ... Read More Google - Nov 7, 2026
Always a great experience at Pepe Cadillac. Greeted and treated exceptionally all the time. Awesome team at Pepe!
Was there close to 4 hours Too long to wait
Joe Sasso is one of the most honest and professional salesperson I have ever met ,had a great stress free experience
Best Customer service of any type of business. They try to make ever customer feel special.
Service people are very friendly and accommodating. Don’t try to push add ons. I have been going for years. Always the same wonderful service.
After my car had been serviced by Pepe, I can drive away knowing that my car has been cared for as if their own mother was driving away
Service at PePe Cadillac is extraordinary! My service manager, Mike, is excellent! Kept in touch with me all day. THANK YOU!
Been a customer for years. Michael in service is great. Very knowledgeable, prompt communication and pleasant to deal with.
As usual I had a spectacular service at Pepe. Mike is always attentive and makes sure that I am satisfied.
Outstanding service . I would recommend
I’m satisfied with your service
Alerted me to a recall when I phoned in to make an appointment for an oil change. My original dealership never alerted me to a recall even though I had tried to make an appointment with them initially for an oil change. Pepe Cadillac also provided me with a loaner car.
Shitty customers service.
Pepe Cadillac was a much better experience than any other dealership I have gone to. Especially my salesman Joe Sasso he was real with me and straight forward as well as the Financial man Frank. Transparent is the word I would use. I plan on going back in the future for service and telling my family and friends 👍
One of the worst dealerships. Zero respect to the customer.
Bought a lyriq here. No demo of the car. Just rushed through everything.
Came with tons of issues. Had to follow up multiple times to get things sorted. Everyone is a manager but they cannot manage a simple car sale. Everyone is a prima Donna.
Took them 2 months to get the registration together. That’s 3 weeks after the temporary registration expired.
It’s always a different departments issue. It was never a different departments issue when they had to sell the car .
Didn’t even tell me that the brand ... Read More Google - Oct 19, 2026
⭐⭐⭐⭐⭐ **Exceptional Experience at Pepe Cadillac – Thank You, Juan!
I had an outstanding experience at Pepe Cadillac, and I want to give special recognition to Juan for his exceptional customer service! From the very beginning, Juan was professional, friendly, knowledgeable, and attentive. He made the entire process smooth, enjoyable, and stress-free.
Juan went above and beyond to answer my questions, explain everything clearly, and make sure I felt comfortable and confident throughout the experience. His patience, honesty, and dedication truly made a difference. It’s not every day you meet someone who genuinely cares about their customers and takes the time ... Read More Google - Oct 18, 2026
Great customer service makes all the difference, and Pepe Cadillac in White Plains consistently delivers. I especially want to recognize Juan, the mechanic, along with Elijah and Brian in the service department.
All three are great guys who are friendly, helpful, and easy to deal with.They communicate well, take the time to answer questions, and make the whole service experience a pleasant one. You can tell they care about their customers and take pride in what they do.
It's always nice to go somewhere where you're treated well and feel comfortable bringing your vehicle in for service. ... Read More Google - Oct 17, 2026
Great working with them
Very nice employee, Joe Sasso was so helpful
Easy and smooth leasing experience thanks to Kyle. Also, kudos to Bryan Franco for finding me the car I like!
Exceptional service no hassles car arrived as planned
Very pleased with the purchasing experience and my new vehicle. Efren was professional, knowledgeable, not pushy at all, handled my lease return seamlessly. Highly recommend.
Overall a very positive leasing experience. Kyle was professional, personable, respectful of my time and upfront about things (even disclosed a prior recall that I wasn’t even aware of - which showed honesty & helped to build trust). He also had good knowledge about electric vehicles, which is often lacking at legacy car dealerships. No games and he was willing to negotiate in a professional way to get me a good deal. Frank was also friendly and willing to negotiate respectfully on certain add-ons. I would feel comfortable referring friends and relatives here.
Kyle Lashley and Pepe Cadillac are unmatched. By far the best car purchasing experience I've had. Kyle has excellent customer service skills, is highly responsive, and a straight shooter. He found exactly the vehicle is was looking for and was great to work with while doing so. If you're in the market, do yourself a favor and call Kyle!
Great staff,Mike is very polite knows my needs.
Awesome experience because of a great sales staff. I really appreciated the efforts Kyle and the sales managers made to put the best deal together. Thanks Pepe!
I am very disappointed with the service I received. My vehicle was at the service center for more than six days, and throughout that time, I repeatedly called for updates. Unfortunately, my service advisor was rarely available, and communication regarding the status of my vehicle was extremely poor.
After waiting more than six days, I went to pick up my vehicle only to discover that the original problem had not been fixed. This was extremely frustrating and disappointing, especially considering the amount of time the vehicle was in their possession.
Overall, my experience was very unsatisfactory. I expected better communication, ... Read More Google - Sep 1, 2026
Cadillac has really frustrated me. My Cadillac Lyriq suddenly would not start one morning, and it seemed like the battery was completely dead. Since I purchased the vehicle from the Cadillac dealership in White Plains, I contacted them for assistance.
The dealership sent a tow truck to pick up the vehicle, but the truck was too large to enter my parking area. The dealership operator then told me that I could arrange another towing company myself and that Cadillac would reimburse me for the towing cost. However, I was never reimbursed.
After inspecting the vehicle, the dealership told me there ... Read More Google - Aug 19, 2026
I am extremely disappointed with the service I received at Pepe Cadillac. I drove approximately 40 miles because my 2025 Cadillac LYRIQ was experiencing a serious safety issue. Whenever the warning message appeared on the dashboard, the brakes did not operate properly, creating a potentially dangerous situation.
As soon as I sat down with the service advisor, I was told they did not have any technicians available and that the earliest appointment was August 21. Instead of inspecting the vehicle or trying to help, I was simply told they could not repair it that day. It felt like they had already decided not ... Read More Google - Aug 5, 2026
Absolutely unprofessional and super greedy! Ready to take you to the cleaners!
Spent 4 days back and forth 10 phone calls a day and messages every minute to sell me an Escalade. Once we agreed on price, I realized the salesman is selling me a coverage for $4k for what is already covered by GM special warranty. The moment I asked for the details of both warranties, he realized that I caught the plan, immediately texted me that the car was sold, 20 minutes after we agreed and he was pushing me to pick up the car the SAME DAY!!!
Do your homework ... Read More Google - Jul 31, 2026
Courier vehicles drivers are absolutely awful.
Worst experience. Letting my husband deal with them.
This was one of the worst dealership experiences I've had.
I brought my Escalade to Pepe Cadillac for a flashing check engine light and engine misfire. From day one, my concern was the engine. Instead of diagnosing the engine issue, the dealership spent time pursuing other theories, including an exhaust related issue and eventually recommending a transmission replacement estimated at roughly $13,000 based on a best guess.
The most frustrating part was that I repeatedly had to push for an actual engine diagnosis. During one conversation with Ron the service manager, I was told that this wasn't some situation ... Read More Google - Jun 4, 2026
This was one of the worst dealership experiences I've had.
I brought my Escalade to Pepe Cadillac for a flashing check engine light and engine misfire. From day one, my concern was the engine. Instead of diagnosing the engine issue, the dealership spent time pursuing other theories, including an exhaust related issue and eventually recommending a transmission replacement estimated at roughly $13,000 based on a best guess.
The most frustrating part was that I repeatedly had to push for an actual engine diagnosis. During one conversation with Ron the service manager, I was told that this wasn't some situation ... Read More DealerRater - Jun 4, 2026
I purchased a 2022 Cadillac Escalade Certified Pre-Owned from this dealership and have experienced repeated issues since the purchase. Despite having an extended warranty, I consistently encounter situations where I am asked to pay out of pocket. Each visit for service seems to present a new problem, and the level of support has been highly inconsistent. Based on my experience, I cannot recommend this dealership. I would advise prospective buyers to consider other options for both purchasing and servicing their vehicles. 0 Stars
I have issues with my Escalade esv 2025 Ibrogan Cadillac they diagnose the car They told me I have a radiator leakage, but they don’t have a parts. I called Pepe Cadillac. Ask them if they have a parts they told me yes I got appointment with Pepe Cadillac, white plane the first thing asked me where you buy the car told them brogan New Jersey they refused to fix my car told me take it back to New Jersey. I asked them why they were so rude. I spoke to service manager. He even don’t want to talk ... Read More Google - Feb 28, 2026
I purchased an Escalade V for $190,000 and within the first 500 miles of owning the vehicle, the windshield wiper fluid began leaking and flooding the wiring and cables in the back of the vehicle. I immediately reached out to my salesperson, Joseph, and left a voicemail, but never received a call back.
As a business owner myself, I find this level of customer service unacceptable—especially after such a significant purchase. I was without my vehicle for two weeks due to an issue that should never have occurred with a brand-new, high-end vehicle.
I will be escalating this matter to GM. ... Read More Google - Nov 20, 2025
Horrible customer service 😑 😒 l felt treated me this way because I am women are a black woman one are the other.
Terrible experience. Sold me a defective Escalade and totally unhelpful. DO NOT BUY A CAR FROM THESE PEOPLE!!!
This is how their salesman do business. They tell you one price , then ghost you for hours , and then raise the price by $100 , then ghost you again , and then tell you “sorry we sold that car”. And then ghost you again. And you either get screwed over , or just don’t get a car at all. I’ll be buying from some place else . I suggest you all do the same
I was discriminated by Service Director name( Ron Blad )because my rear tail light is broken and I told him to fix the tail light they fix it and they broke other parts of my car while fixing the light .i told him when I come here it was not broken ,Service Director Ron told me that he can’t do anything and instead of fixing the problem he told me not to come here and go somewhere else to fix the problem.i have to come here because I bought two vehicles from here and I have some manufacture ... Read More Google - Feb 13, 2025
I was discriminated by Service Director name( Ron Blad )because my rear tail light is broken and I told him to fix the tail light they fix it and they broke other parts of my car while fixing the light .i told him when I come here it was not broken ,Service Director Ron told me that he can’t do anything and instead of fixing the problem he told me not to come here and go somewhere else to fix the problem.i have to come here because I bought two vehicles from here and I have some manufacture ... Read More Google - Feb 12, 2025
If I could give this dealership a zero I would. I bought a 2019 certified used Cadillac Escalade. As soon as I got the SUV I had to take it back because it was having some issues. Basically I have had this SUV for 2 1/2 years and it’s been at the dealers more than it’s been at my house. I have been to the service area so much I feel like I am bothering the workers when in fact the reality is that I was sold a defective car. I regret buying this SUV and I will never buy one ... Read More Google - Jan 18, 2025
Completely disappointed with the transaction and this dealership
I purchased an M8 At a very high APR, which is fine I agreed to it
Two days later the car had a problem took it to BMW it was about $11,000 in damages that needed to be repaired to the vehicle for the vehicle to drive properly
Send it back to them and they started threatening me with Legal fees if I do not buy the car from them, all I wanted was to fix The manager said Cancel any payments to the car he will be contacting their attorney. Not sure ... Read More Google - Jan 16, 2025
Worst possible service. Vehicle came back in worse shape than dropped. Service manager is inept and just doesn’t care. Never again!
EXTREMELY DISAPPOINTED.
AFTER BRINGING MY CAR FIRST THING IN THE AM, AND NOT EVEN LOOKING AT IT ALL DAY, AND MAKING SEVERAL UNSUCCESFULL ATTEMPTS THRU THE SERVICE REP TO SCHEDULE ANOTHER APPOINTMENT, THEY NOW SAY MY CAR IS TOO OLD.
It is a 2002 Seville STS.
Very unsympathetic service manager tells me to take it to another dealer, despite the fact that the service rep told me they have at least two skilled technicians that could work on the car.
I'll tell you after this overall terrible experience, I certainly would not go here to buy a new car.
Old ... Read More Google - Jun 7, 2024
AGE DISCRIMINATION FOR OLDER CARS. 2002 Cadillac Seville xxx After accepting my vehicle for service and keeping it all day without looking at it, the Service Manager tells me to go pound sand. He said "there's plenty of other cadillac dealers in the area you can take your car to." After this poor experience I would certainly never go to this dealership to purchase a new car.
If I could afford to buy a car every day for the rest of my life I would one hundred times over to Jack as my salesman. Completely completely seamless process and I am ecstatic with my purchase worth every single penny and time spent talking to Pepe Cadillac.
Very unprofessional. Salesman gave me a price for my trade in then at the last minute made it $4500 less. I was ready to pick up the new car the next morning. Terrible & Dishonest . Go elsewhere. If it was possible I would give them zero stars. The response is embarrassing as I sent a clear email stating the mileage and the salesman clearly understood it at the time.
Replace Right Front Inner and Outer Tie Rods and Lower Control Arm you charge me 13000$ I go to other dealers he charge me 575$ and give me car Same day
No good service to much expensive no good
I ran into a very rude White Pepe Cadillac Escalade courtesy vehicle this morning. I horned the vehicle because the car didn’t move after 5 seconds the signal turned green. Then at the next signal the car horned 3 times at me when I turned. Not sure how good their business is, they definitely need better courtesy vehicle drivers.
Do not see David !! He’s worried about “ wasting his time” rather to answer client questions. Unbelievable, horrible customer service. Thank god didn’t proceed to make a transaction.
I had a very bad experience here, I reserved a car three months ago, paid a deposit, yesterday I received the news of the car arrived, the salesman informed me in the morning and quoted me a price, because the interest issue exceeded my budget, and regrettably told the salesman my situation, the salesman expressed understanding and said to return my deposit, after an hour or two or so the salesman called me back, and said to help me to fight to achieve close to my budget price, we discussed back and forth like this. We discussed back and forth ... Read More Google - May 24, 2023
I recently had the pleasure of purchasing a Cadillac XT5 from Pepe Cadillac in White Plains, NY and I have to say that my experience was exceptional. The staff at Pepe Cadillac made my out-of-state purchase and shipment process incredibly easy and stress-free.
From the beginning, Efren Panjon my sales contact was extremely responsive and helpful in answering all of my questions about the vehicle and the purchase process. He even sent me detailed videos of the car to give me a better idea of its condition and features.
Once we had agreed on the purchase price, the Pepe Cadillac ... Read More DealerRater - May 5, 2023
Very unpleasant experience. Begged me for a $1k deposit then I had to chase the salesperson. They couldn’t figure out financing for us nor even try to negotiate with banks (with excellent credit). No deal made and 10 days later still have not refunded our deposit!We went to a different dealership and are now driving the new SUV we wanted!
I got a flat tire with their loaner car and they charge me $300 to replace the tire. I could buy four tires with $300
An unfortunate experience. After receiving an email offering a complimentary inspection and alignment, I brought my CT4 in to Pepe Cadillac. When I arrived, they told me it was not complimentary. Go figure. After 2.5 hours, I went back to pick up my car. It was finished and waiting in the lot. After getting in my car, I realized they did not inspect the car nor did they wash the car (which is supposed to be included). They also did they fill up my tires to the correct psi, which is the least they could have done. After calling and complaining ... Read More Google - Nov 22, 2022
I was ready to purchase my leased vehicle and contacted Pepe Cadillac and spoke to Frank for what was originally just to inquire about possibly purchasing an extended warranty if we decided to purchase our truck. After a lengthy conversation with him, he put me in contact with Mike Lombardo who ultimately ended up helping us with our lease buyout. Mike and Frank went above and beyond to help me complete the transaction in a timely manner. We had an issue with me picking up the truck after it was dropped off to be certified due to a work obligation ... Read More DealerRater - Sep 30, 2022
I had an awful experience at Pepe cadilac in white plains, i took my escalade to get it fix because it had electrical problems the instrumental cluster i was told from my mecanic but he wasn’t able to fix it so he told me to take it to Pepe cadilac, i took my truck in on Wednesday the checked it and after two hours they told me they couldn’t fix it and on top of that i was charged $193 dollars for the labor, i was furious, you tell me that u make this truck, is a cadilac and ... Read More Google - Jul 17, 2022
The service department technicians SUCK!!!! The service manager and shop foreman are very dismissive. Had a wheel alignment done there and had to bring it back 3x for noise- took it somewhere else they said Pepe messed up my car. Foreman said Cadillacs aren’t what they use to be and squeak- xxx? My suspension and transmission was affected by their poor quality of work. The Pepe brand experience has gone to trash at Pepe Cadillac. Sue the CFObis nice, the receptionist is a doll the parts guy is professional and understands customer service, the service advisor (3rd from the ... Read More DealerRater - Jun 23, 2022
Would not recommend buying from this dealership. Salesperson Jack stopped replying to my emails when I asked about bringing my trade in vehicle for an appraisal and how to redeem the $75 gift card they are offering on test drives. Told me they only have 1 Escalade in stock and wouldn't even allow test drives until I had a contract and financing already taken care of. Sounds like the $75 gift card for test drive (no purchase necessary) is just a scam.
Not everyone is welcome here by at least 1 or more employees.
Worse experience ever, this dealer wasted my time when I waited two months for a pre-order Cadillac Escalade ESV 2022 . with a credit score over 760+ a income over 9k monthly and $30,000 down payment. they run my credit and they decline me because they wanted 60k down payment , I said no and they didn't sell me the vehicle
Bought car in August what a great experience. Have some stuff that needs to be taken care of through warranty and dealt with Frank Raniolo and with in minutes they had a member of service team call me to make an appointment. I am super happy with the customer service of Pepe Cadillac. Frank Thank You
Worst service dealer…ever…. do not take ur car there for any service they took 3 hours just for a recall start at 10:30 and Finnish at 1:30. Told me my car is in the shop…went out side n saw my car in the lot..I wouldn’t even buy a car here from this service.
Worse experience ever , this dealer is scamer I went to purchase a Cadillac escalade with a credit score over 800+ a monthly income over 10k monthly and the run my credit and they decline me because they wanted 50k down payment, I said nop and they didn't sell me the vehicle in top of that they wanted 5k over the msrp I went to an other cadillac dealer and Igot approved with no inconvenient ...
Ideally, I did not want to even a give a one star for this place. However, this was the only lowest star option. For starters, I inquired about a brand new escalade for 91,000. The man I spoke to asked what state I resided in. When I told him Washington state, he said "hold on a minute." He put me on hold and within seconds got back on the phone and told me that HE HAD TO RAISE the price to an additional 15,000 dollars. When I asked him why, he stated that I live on the other side of ... Read More Google - May 10, 2021
STAY AWAY CALLED WILLING TO PAY ASKING PRICE ON A NEW CADILLAC, WITHIN MINUTES OF BEING ON THE PHONE I WAS INFORMED THAT SINCE I WAS CALLING FROM OUT OF STATE THEY WOULD BE RAISING THE SALE PRICE BY 15,000 DOLLARS. YES YOU READ THAT RIGHT. WITHIN SECONDS NOT MINUTES THEY SHOWED ME NOT ONLY HOW UNETHICAL THEY WERE BUT THERE WAS NOT A LINE THEY WOULD NOT CROSS. BUYER BEWARE I WOULD THINK TWICE BEFOR TRUSTING THIS ESTABLISHMENT WITH NOT ONLY YOUR MONEY BUT YOUR PERSONAL INFORMATION. NEXT THING YOU KNOW THEY WILL BE SELLING THAT TO THE NEXT HIGHEST ... Read More Google - May 10, 2021
