Great experience. Friendly, nice, helpful and informative staff.

Smooth transaction through and through. Efren is a phenomenal communicator and salesman. Extremely on point and responsive from start to finish of my custom Escalade order! Great dealership!

Usually when dealing with an auto dealership I’ve always felt I needed to have my guard up. At Pepe Cadillac my salesman Michael Lombardo was helpful in answering all my questions and I never felt pressured. I bought a certified pre owned CT5 Sport, the 172 point inspection was given to me to review, I appreciated the transparency. I asked them to repair some curb rash on the wheels and made them a reasonable offer below their asking price and they accepted. No haggling necessary. I saw the car on a Saturday and by Wednesday the wheels were repaired except for a small rash on one of the wheels which is the only thing I was not happy about, but in their defense it was slight and if you’re not as neurotic as me you will be fine. I bought the wheel and tire plan only because of the run flat tires and their reputation for being prone to damage, the plan was reasonable and I felt it would give me piece of mind. All in all dealing with Pepe Cadillac was a pleasure compared to the nightmares I’ve had dealing with other dealerships.

Dave, Frank and the rest of the crew are awesome to deal with. Between my business and me personally I have leased 11 cars within the last 8 years with these guys. 100% trust and would recommend.

My Sales Consultant Juan Carpanzano was absolutely amazing, very professional with no pressure at all. I thoroughly enjoyed every moment of the purchasing process with him and Pepe Cadillac. I was interested in buying a gently used Cadillac Escalade Sport Platinum and it exceeded all expectations and it was precisely what I was looking for at the right price. I enjoyed the transparency and straightforwardness of the whole transaction. We traveled all the way from Florida for this specific vehicle and it was waiting in the showroom for our final walk through. That was a nice touch and made this whole experience memorable for my family as well. All I can say is WOW, what an experience! Thank you Juan, Bryan, Frank and Patti at the front desk.

I can’t say enough amazing things about Pepe Cadillac in White Plains! From the moment I called, David, the salesman, was incredibly helpful and responsive. Brian, the manager, and Frank, the finance manager, went above and beyond—handling everything over the phone and making the whole process seamless. They got me approved smoothly when I was expecting a more complicated process, and they truly made miracles happen. I felt so blessed and supported—this team is phenomenal. Love my Cadillac Escalade sport platinum that I bought from them . I truly got a great deal ! If you’re looking for a dealership that genuinely cares about you, Pepe Cadillac in White Plains is the place you should go!”

The sales associate I delt with was great and responsive to my car shopping needs. I had a great experience at at Pepe Cadillac

This was one of the worst dealership experiences I've had. I brought my Escalade to Pepe Cadillac for a flashing check engine light and engine misfire. From day one, my concern was the engine. Instead of diagnosing the engine issue, the dealership spent time pursuing other theories, including an exhaust related issue and eventually recommending a transmission replacement estimated at roughly $13,000 based on a best guess. The most frustrating part was that I repeatedly had to push for an actual engine diagnosis. During one conversation with Ron the service manager, I was told that this wasn't some situation where GM was going to hand me a new engine and this isn't going to be a warrantied situation and that I would be putting $7,000-$8,000 out of my pocket into the vehicle one way or another. Still I insisted that they at least look at the engine as I believed it to be misfiring and stop avoiding it entirely while simultaneously suggesting big ticket items like the transmission as a best guess. After insisting that the engine be properly evaluated, the dealership finally went through with it and diagnosed the actual problem. The result? The engine was approved by GM Corporate for replacement due to a critical failure under an active recall warranty. So after weeks of being steered toward other repairs, the issue I originally brought the vehicle in for turned out to be exactly what I said it was. Once the engine replacement was approved, I was presented with an estimate containing thousands of dollars in additional parts and labor. Some of the labor charges immediately raised concerns for me because they appeared to involve components that would already be accessed during the engine replacement process. I spent about a week reviewing the estimate and speaking with GM to understand how these charges fit into the warranty repair process. During this week or so period the communication became increasingly aggressive. The message was essentially: approve the charges or come get your vehicle. After I challenged portions of the estimate, the dealership revised it and removed some of the labor that had originally been included. Despite that revision, they still would not proceed with the GM-approved engine replacement unless I agreed to thousands of dollars in additional customer pay items and parts. I ultimately picked up the vehicle and was charged $750 in storage fees while trying to sort out documentation and disputed charges. The paperwork initially framed the situation as though I had refused the warranty repair, when the reality was that I disagreed with the additional charges the dealership required before performing the warranty work. (Which I believe is against GM Compliance on Warranty Work) To top it all off, I was told the vehicle had been washed and prepared for pickup. It was returned to me in one of the dirtiest conditions I've seen during my ownership. No courtesy vehicle or shuttle was offered from start to finish of my experience here just as an fyi, not that I really care but its just an additional lack of attention to detail from a "luxury" dealership. Service Departments seem to run much differently when servicing at Audi or Porsche dealerships in Connecticut. My overall impression was that warranty work was treated as an inconvenience they want to avoid at all cost, while customer-pay work was pushed aggressively whether or not you really need that work. If you're bringing a vehicle here for a major warranty claim, review every estimate carefully, ask questions, and document everything.

Pepe has been great for us. We are repeat customers. We thought we were window shopping and instead drove home in our 2026 Lyriq all electric. Thanks for everything Pepe.

Transparent, quick and true to their word. Kyle was great