Customer Reviews

Juan as my salesperson was fantastic - commercial, efficient, knowledgeable and great to work with

⭐⭐⭐⭐⭐ An Unforgettable Experience at Pepe Cadillac – Thank You, Efren Panjon! We recently purchased our Cadillac Escalade ESV from Pepe Cadillac in White Plains, New York, and I genuinely cannot express how incredible our experience was, all thanks to Efren Panjon! From the moment we met Efren, we knew there was something special about him. He is, without a doubt, one of the kindest, most genuine, honest, and understanding individuals we have ever had the pleasure of meeting. Not once did we feel pressured or rushed. Instead, he made us feel completely comfortable, welcomed, and valued—not just as customers, but ... Read More

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Google - Nov 13, 2026

⭐⭐⭐⭐⭐ An Unforgettable Experience at Pepe Cadillac – Thank You, Efren Panjon! We recently purchased our Cadillac Escalade ESV from Pepe Cadillac in White Plains, New York, and I genuinely cannot express how incredible our experience was, all thanks to Efren Panjon! From the moment we met Efren, we knew there was something special about him. He is, without a doubt, one of the kindest, most genuine, honest, and understanding individuals we have ever had the pleasure of meeting. Not once did we feel pressured or rushed. Instead, he made us feel completely comfortable, welcomed, and valued—not just as customers, but as family. His knowledge, professionalism, patience, and attention to detail were truly exceptional. He went above and beyond to make sure everything about our Escalade was absolutely perfect. He took the time to explain everything, answer every question, and ensure we were completely confident and happy with our purchase. But what truly sets Efren apart is the person he is. You can teach someone how to sell a vehicle, but you cannot teach genuine kindness, honesty, and compassion. Those qualities come from the heart, and he has them all. My husband said something that really stayed with me: “It was meant to be that we met him.” And I couldn’t agree more. We genuinely connected with him, and what could have been just another vehicle purchase turned into an experience and a connection we will never forget. Efren, from the bottom of our hearts, thank you for everything. We wish you nothing but continued success, happiness, and all the wonderful things you deserve. Pepe Cadillac is truly fortunate to have someone like you representing them. To anyone considering purchasing a Cadillac, please visit Pepe Cadillac in White Plains and ask for Efren Panjon personally. You will not be disappointed! Thank you for making this experience so memorable. We didn’t just drive away with a beautiful Escalade ESV; we drove away feeling like we had gained a friend. An experience we will always remember! ❤️

I had a good experience at this dealership. The team works together to make it all happen quick and easy. Thank you a pleasure working with you all!

No complaints. Staff was courteous and professional. My salesman ("Juan") was knowledgeable and receptive to all of my needs and financial limitations. Based upon my recent dealings with Pepe Cadillac I would gladly conduct business with them in the future. K. Jennings Valdosta Georgia

I don’t have sufficient words to express how pleasant my experience was. I live in rockland county. When I got home I realized that the key to the loaner car was still in my pocket. Ouch !! . Umar immediately said that someone would come tomorrow to pick it up. I was very impressed. It’s literally a reason to always own or lease a Cadillac from Pepe. Thank you !!

Great environment ! Very classy. The staff is very professional, courteous, respectful and pleasant . My CT 6 was cared for very well . I am very grateful ! Brien my service tech is a real Pro ! He will go far !

Great service exceptional support

Shitty customers service.

One of the worst dealerships. Zero respect to the customer. Bought a lyriq here. No demo of the car. Just rushed through everything. Came with tons of issues. Had to follow up multiple times to get things sorted. Everyone is a manager but they cannot manage a simple car sale. Everyone is a prima Donna. Took them 2 months to get the registration together. That’s 3 weeks after the temporary registration expired. It’s always a different departments issue. It was never a different departments issue when they had to sell the car . Didn’t even tell me that the brand ... Read More

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Google - Oct 19, 2026

One of the worst dealerships. Zero respect to the customer. Bought a lyriq here. No demo of the car. Just rushed through everything. Came with tons of issues. Had to follow up multiple times to get things sorted. Everyone is a manager but they cannot manage a simple car sale. Everyone is a prima Donna. Took them 2 months to get the registration together. That’s 3 weeks after the temporary registration expired. It’s always a different departments issue. It was never a different departments issue when they had to sell the car . Didn’t even tell me that the brand new car had only one key until I signed the car documents. That’s how awful these people are. Just don’t want to do their jobs. They still owe me money.

I am very disappointed with the service I received. My vehicle was at the service center for more than six days, and throughout that time, I repeatedly called for updates. Unfortunately, my service advisor was rarely available, and communication regarding the status of my vehicle was extremely poor. After waiting more than six days, I went to pick up my vehicle only to discover that the original problem had not been fixed. This was extremely frustrating and disappointing, especially considering the amount of time the vehicle was in their possession. Overall, my experience was very unsatisfactory. I expected better communication, ... Read More

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Google - Sep 1, 2026

I am very disappointed with the service I received. My vehicle was at the service center for more than six days, and throughout that time, I repeatedly called for updates. Unfortunately, my service advisor was rarely available, and communication regarding the status of my vehicle was extremely poor. After waiting more than six days, I went to pick up my vehicle only to discover that the original problem had not been fixed. This was extremely frustrating and disappointing, especially considering the amount of time the vehicle was in their possession. Overall, my experience was very unsatisfactory. I expected better communication, professionalism, and, most importantly, for the issue with my vehicle to be properly resolved.

Cadillac has really frustrated me. My Cadillac Lyriq suddenly would not start one morning, and it seemed like the battery was completely dead. Since I purchased the vehicle from the Cadillac dealership in White Plains, I contacted them for assistance. The dealership sent a tow truck to pick up the vehicle, but the truck was too large to enter my parking area. The dealership operator then told me that I could arrange another towing company myself and that Cadillac would reimburse me for the towing cost. However, I was never reimbursed. After inspecting the vehicle, the dealership told me there ... Read More

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Google - Aug 19, 2026

Cadillac has really frustrated me. My Cadillac Lyriq suddenly would not start one morning, and it seemed like the battery was completely dead. Since I purchased the vehicle from the Cadillac dealership in White Plains, I contacted them for assistance. The dealership sent a tow truck to pick up the vehicle, but the truck was too large to enter my parking area. The dealership operator then told me that I could arrange another towing company myself and that Cadillac would reimburse me for the towing cost. However, I was never reimbursed. After inspecting the vehicle, the dealership told me there was nothing wrong with the battery. They said the problem was related to the vehicle’s software and that a software update was required. They performed the update and then charged me $397. What I do not understand is why I should have to pay for this. My vehicle was still under warranty, there was no accident or damage, and the car became unusable because of a software-related issue. I was then told that the software update was not covered under the warranty. As a Cadillac customer, this experience has been extremely disappointing. I feel that I was unfairly charged for fixing a problem with the vehicle’s own software, especially while the vehicle was still under warranty. Between the unreimbursed towing expense and the $397 software charge, I feel misled and taken advantage of.

I am extremely disappointed with the service I received at Pepe Cadillac. I drove approximately 40 miles because my 2025 Cadillac LYRIQ was experiencing a serious safety issue. Whenever the warning message appeared on the dashboard, the brakes did not operate properly, creating a potentially dangerous situation. As soon as I sat down with the service advisor, I was told they did not have any technicians available and that the earliest appointment was August 21. Instead of inspecting the vehicle or trying to help, I was simply told they could not repair it that day. It felt like they had already decided not ... Read More

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Google - Aug 5, 2026

I am extremely disappointed with the service I received at Pepe Cadillac. I drove approximately 40 miles because my 2025 Cadillac LYRIQ was experiencing a serious safety issue. Whenever the warning message appeared on the dashboard, the brakes did not operate properly, creating a potentially dangerous situation. As soon as I sat down with the service advisor, I was told they did not have any technicians available and that the earliest appointment was August 21. Instead of inspecting the vehicle or trying to help, I was simply told they could not repair it that day. It felt like they had already decided not to assist me, even though I explained this was a brake-related safety concern. To make matters worse, no one even attempted to provide a courtesy vehicle or any alternative solution. I rely on this vehicle every day because my daughter has autism and I use it to take her to her therapy appointments. By refusing to inspect or assist with a potentially unsafe vehicle, I was left with no practical option but to continue driving a car that I believe has a serious safety issue, putting my family and me at risk. After I contacted OnStar to report what had happened, the same service advisor called me asking if my vehicle was okay. That made no sense to me. If my safety was important enough to call me afterward, why wasn't it important enough to inspect the vehicle when I was physically at the dealership? I expected much more from an authorized Cadillac dealership. When a customer reports a potential brake-related safety issue, the priority should be to evaluate the vehicle and help the customer, not simply send them away. This experience left me feeling that my family's safety was not taken seriously, and I hope Cadillac and Pepe Cadillac review how situations like this are handled so that no other customer has to go through the same experience

Absolutely unprofessional and super greedy! Ready to take you to the cleaners! Spent 4 days back and forth 10 phone calls a day and messages every minute to sell me an Escalade. Once we agreed on price, I realized the salesman is selling me a coverage for $4k for what is already covered by GM special warranty. The moment I asked for the details of both warranties, he realized that I caught the plan, immediately texted me that the car was sold, 20 minutes after we agreed and he was pushing me to pick up the car the SAME DAY!!! Do your homework ... Read More

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Google - Jul 31, 2026

Absolutely unprofessional and super greedy! Ready to take you to the cleaners! Spent 4 days back and forth 10 phone calls a day and messages every minute to sell me an Escalade. Once we agreed on price, I realized the salesman is selling me a coverage for $4k for what is already covered by GM special warranty. The moment I asked for the details of both warranties, he realized that I caught the plan, immediately texted me that the car was sold, 20 minutes after we agreed and he was pushing me to pick up the car the SAME DAY!!! Do your homework before talking to these people, else you will find yourself in a jar of pickles!

Courier vehicles drivers are absolutely awful.

Worst experience. Letting my husband deal with them.

This was one of the worst dealership experiences I've had. I brought my Escalade to Pepe Cadillac for a flashing check engine light and engine misfire. From day one, my concern was the engine. Instead of diagnosing the engine issue, the dealership spent time pursuing other theories, including an exhaust related issue and eventually recommending a transmission replacement estimated at roughly $13,000 based on a best guess. The most frustrating part was that I repeatedly had to push for an actual engine diagnosis. During one conversation with Ron the service manager, I was told that this wasn't some situation ... Read More

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Google - Jun 4, 2026

This was one of the worst dealership experiences I've had. I brought my Escalade to Pepe Cadillac for a flashing check engine light and engine misfire. From day one, my concern was the engine. Instead of diagnosing the engine issue, the dealership spent time pursuing other theories, including an exhaust related issue and eventually recommending a transmission replacement estimated at roughly $13,000 based on a best guess. The most frustrating part was that I repeatedly had to push for an actual engine diagnosis. During one conversation with Ron the service manager, I was told that this wasn't some situation where GM was going to hand me a new engine and this isn't going to be a warrantied situation and that I would be putting $7,000-$8,000 out of my pocket into the vehicle one way or another. Still I insisted that they at least look at the engine as I believed it to be misfiring and stop avoiding it entirely while simultaneously suggesting big ticket items like the transmission as a best guess. After insisting that the engine be properly evaluated, the dealership finally went through with it and diagnosed the actual problem. The result? The engine was approved by GM Corporate for replacement due to a critical failure under an active recall warranty. What makes this even harder to understand is that I was billed for three separate diagnostic charges ($690) in connection with a visit that ultimately resulted in the determination that the vehicle required a GM-approved engine replacement. So after weeks of being steered toward other repairs, the issue I originally brought the vehicle in for turned out to be exactly what I said it was. Once the engine replacement was approved, I was presented with an estimate containing thousands of dollars in additional parts and labor. Some of the labor charges immediately raised concerns for me because they appeared to involve components that would already be accessed during the engine replacement process. I spent about a week reviewing the estimate and speaking with GM to understand how these charges fit into the warranty repair process. During this week or so period the communication became increasingly aggressive. The message was essentially: approve the charges or come get your vehicle. After I challenged portions of the estimate, the dealership revised it and removed some of the labor that had originally been included. Despite that revision, they still would not proceed with the GM-approved engine replacement unless I agreed to thousands of dollars in additional customer pay items and parts. I ultimately picked up the vehicle and was charged $750 in storage fees while trying to sort out documentation and disputed charges. The paperwork initially framed the situation as though I had refused the warranty repair, when the reality was that I disagreed with the additional charges the dealership required before performing the warranty work. (Which I believe is against GM Compliance on Warranty Work) To top it all off, I was told the vehicle had been washed and prepared for pickup. It was returned to me in one of the dirtiest conditions I've seen during my ownership. No courtesy vehicle or shuttle was offered from start to finish of my experience here just as an fyi, not that I really care but its just an additional lack of attention to detail from a "luxury" dealership. Service Departments seem to run much differently when servicing at Audi or Porsche dealerships in Connecticut. After paying the diagnostic charges and storage fees, I left with a dirtier version of my vehicle, the same failed engine, and no warranty repair performed. In total, I paid $1,560.60. My overall impression was that warranty work was treated as an inconvenience they want to avoid at all cost, while customer-pay work was pushed aggressively whether or not you really need that work. If you're bringing a vehicle here for a major warranty claim, review every estimate carefully, ask questions, and document everything.